Arevo is a mobile application platform enabling users to plan journeys and optimise their mobility experience. Arevo is operated by arevo Pty Ltd, a wholly owned subsidiary of the Royal Automobile Club of Victoria (RACV) Limited (we, us or our). Protecting your privacy is important to us. This Notice explains how we collect, handle and safeguard your personal information when you download and use the Arevo app. The RACV Privacy Charter explains how RACV generally collects and handles personal information. You can find it at www.racv.com.au.

Purposes for which we collect your personal information

We collect personal information from you if you create an Arevo account using the app or you provide us with your vehicle registration number to calculate fuel savings.

When you create an Arevo account, we use your personal information: to create your account and manage the login steps so you can access app features, to provide you with app features that are available to users who create an Arevo account, to surface relevant push notifications to you, to (on your request) arrange for an estimated RACV Car Insurance quote, to provide you with user support in case you need help, to send marketing communications to you, and to conduct data analytics about your use of the app to help us maintain and improve the Arevo app, our products and services and also to help us understand how commuters travel.

When you use Arevo as a guest user, we use your personal information: to provide you with app features that are available to guests, to provide you with user support in case you need help, to (on your request) use your vehicle registration to arrange for an estimated RACV Car Insurance quote, and to conduct data analytics about your use of the app to help us maintain and improve the arevo app, our products and services and also to help us understand how commuters travel.

If you don’t provide us with the information we need, or if you provide us with incorrect or incomplete information, then you won’t be able to create an Arevo account, access the features that are only available on logging in or receive personalised content. While you can still use the arevo app, you won’t be able to access all app features and functionality.

Disclosure of your personal information

We will use and disclose your personal information for the purposes set out above. This includes sharing information about guest users, such as a mobile phone number, with RACV for the purposes of surfacing RACV offers in the app. 

We use service providers to manage user sign-up for, and logging into, the arevo app, to send push notifications to app users and to support app functionality and manage app performance.

If you ask for an RACV Car Insurance quote, your personal information will be shared with RACV Insurance Services Pty Ltd and Insurance Manufacturers of Australia Limited (the issuer of RACV Car Insurance), to calculate an estimated quote which you’ll receive directly from RACV Insurance Services Pty Ltd. In addition, arevo retains your car registration details to personalise in app fuel calculations and, if you have previously agreed to receive marketing communications from RACV, to share those details with RACV for marketing purposes.

Information will be stored in servers located in Australia and the United States. In certain circumstances, to ensure the app’s continued operation, backups of information may also be stored in the United States. In addition, we use a service provider based in Vietnam to investigate and resolve app issues and ensure its proper functioning. We have taken steps to ensure acceptable security arrangements are in place to protect your information.

Direct marketing

We may use your personal information to tell you about other products and services, discounts, special offers, competitions and invitations to special events. If you do not wish to receive any marketing material from RACV, you can withdraw your consent by contacting us on 13 15 60 or by using the unsubscribe function if you have received marketing material electronically.

Please be aware that it is not possible to unsubscribe from Arevo’s push notifications. If you do not wish to receive Arevo push notifications, you’ll need to either uninstall the app or change the settings on your device.

Got a question or complaint?

The RACV Privacy Charter has up-to-date information about how you can get access to, and ask us to correct, your personal information. It also explains how to lodge a complaint if you’re not happy with how we’ve managed your personal information. You can contact RACV: By email: privacy@racv.com.au; By phone: 13 RACV (13 7228); By post: Privacy@RACV, Level 7, 485 Bourke Street, Melbourne, VIC, 3000. Alternatively, you can contact the arevo team by email: support@arevo.com.au.